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A start-up business has many challenges, especailly in areas of resource acquisition and planning. Creating
and documenting efficient operations and the roles to enable that plan to achieve results are key to
incremental progress and ultimate success.

This approach creates a performance culture that clarifies expectations, satisfies, and challenges
organizational members to high performance levels. It is envigorating to work in such an environment.

Our disciplined methodology includes the following steps in development:
1. Business planning
2. Definition of the rules of engagement, how the business plan will be expedited
3. Setting of incremental milestones of performance to lead to longer-term results
4. Definition of workflow and supporting projects required to achieve milestone goals
5. Identification of roles needed to implement project work
6. Establishment of communications management: channels, schedule, content to be shared
7. Celebration and reward for results achieved

Deliverables that result from this work include:
1. Business Plan
2. Organizational workflow
3. Project Charters
4. Role definitions, job descriptions
5. Performance management milestones
6. Individual performance criteria and professional development plans

Client Projects

Education and Training Operations - Mid-sized company needed a formal training organization to provide
courses for customers on product use. Services included building a national organization that led to 20% of
enterprise revenue.

Virtual Company Infrastructure - Human Resource services company (start-up) needed infrastructure to
manage virtual operations. Services included stucturing work and coaching for efficient operations. Objective
was to produce a scalable organization for future growth.