Culture: assumptions, behaviors, artifacts – founder beliefs and values, matching founder behaviors, matching artifacts | Do you stand for something in the marketplace? Do you have beliefs and values when working with customers and with each other? |
Do you articulate your 1st priority? | |
Do your leaders demonstrate and support these beliefs and values? | |
Do you demonstrate these beliefs with organizational artifacts? | |
Are your beliefs, values, and priorities available for frequent reference? | |
Common Direction | Do you share company background, have a Board of Advisors, explore current trends, markets, customers, set goals, track results and operational excellence? |
Do your behaviors demonstrate these beliefs and values? | |
Do you support these behaviors within the organization? | |
Do customers identify you with these beliefs and values? | |
Are your customer stories available for frequent reference? | |
Do you provide customer, community, and insight services from interviews and relationship development? | |
Do you track trends, industries, markets for opportunities to expand and/or extend? | |
Do you support complex choices and incentives for ideation on new ideas and/or cost/benefit analysis | |
Retention | Do people leave your organization? Do they stay? Why? |
Do you identify “priority behaviors” for your organization? | |
Do you identify the good and bad consequences/impacts of “priority” behaviors? | |
Do you track the impacts of these consequences? | |
Do you reward based on these consequences? | |
Do you share information about consequences? | |
Do you help each other demonstrate “priority” behaviors? | |
Are these stories available for frequent reference? | |
Are there opportunities to innovate and for individual growth? | |
Do you have trust building initiatives? | |
Decision-making Support | Research vehicles and resources, including subject mater experts, professional associations; company roles and responsibilities; decision-making parameters and criteria |
Are decision-makers identified? | |
Do you motivate and support decisions? | |
Do you track industry, market, competitor, and company context? | |
Do you track and share a history of others’ decisions and consequences? | |
Do you clarify and set intentions for economic decisions? |